Activation Lock Removal Guide

In order to process your device we need you to remove the activation lock.

What is Activation lock? 
Activation Lock, forms part of Find My iPhone, and is a security feature, that helps keep your device secure even if it's lost or stolen. You are required to remove your device from your iCloud account so we can process the repair for you.

Here's what to do: 
How to remove your device from your iCloud account

  1. Go to www.icloud.com
  2. Login using your Apple ID and password
  3. Select Find My iPhone
  4. Select device from All Devices drop down
  5. Device pop up box will appear
  6. Select Remove from Account (If you don't see Remove from Account, select All Devices again, then click the Remove (x) button next to the device.)
  7. Select Remove on confirmation message

Please note that you will need to carry out the above on a PC or Laptop. The above cannot be done via a mobile device or tablet.

How to remove your Google activation lock in your device settings

Steps may vary by phone model, and some may skip certain steps.

  1. Open the Settings on your phone.
  2. Tap Accounts or Users & Accounts.
  3. Select Google.
  4. Tap your email address.
  5. Tap the menu icon (three dots) in the top right corner.
  6. Tap Remove account.
  7. Confirm by tapping Remove account again.
  8. If you cannot remove the account from the phone, follow the online steps below to remove it through your Google account.



How to remove your Google activation lock online

  1. Log into your Google account.
  2. Navigate to Device activity & notifications under Sign-in & security.
  3. Click Review devices under Recently used devices.
  4. Find the phone you want to remove and click the red Remove button next to account access.
  5. Confirm by clicking Remove in the confirmation window.
  6. A message will appear saying, “Access removed.”
  7. Verify the phone’s status under Recently used devices; it should display “Access removed.”
  8. After removing the account online, reset your phone in its Settings. Note that some devices may prompt you to re-enter the Google account info during setup after a hardware reset.

Once you have removed the device from your iCloud account please notify us by clicking the link in the email we sent you.